The products are delivered only through fast courier companies. The delivery days are from Monday to Friday, in some situations and on Saturday (but this is strictly at the discretion of the courier company). It is not delivered on Sunday! 

Orders received by e-mail or WhatsApp are not accepted but only on the online store. 

Very important: Each product has, in the price area, a message that informs you about the estimated delivery time. This is necessary because we have products that are divided into three different delivery categories:

1. can be shipped on the same day (such as edible images, if processed in a timely manner)

2. They can be shipped with a delay of several days (eg edible figurines that need 1 day or 2 to dry and strengthen) or 

3. can be shipped with a delay of two weeks or even more (products that arrive from our warehouse in Germany) and the transfer between the two warehouses and the delivery to you can be prolonged enough

For this reason, we come back with the request to consult the estimated delivery period and keep in mind that we do everything we can to deliver much faster than it is written there, but sometimes there is the possibility, that because of our will, this period will be even longer. 

Regardless of the situation, once sent the rest of the products (without any additional cost from you), you will be notified by e-mail about the existence of a new transport to you. We repeat: you will have nothing to pay, you just have to be someone at home and pick up the package, so. 

The products are considered delivered from the moment they are handed over to the courier company and they entered the delivery circuit. We do not assume the responsibility for the delays due to the courier companies and we recommend that, if the parcel arrives with clear traces of deterioration, do not accept it and request the drawing up of a deterioration report, the parcel to be returned to us. In this case there is a 100% eligibility for the return of the money (the whole amount) or the resumption of another parcel, with the same products, within a reasonable time. 

Just as important: By the nature of the products made or marketed by our store, any order placed on Natyshop.com It is and will be considered a firm order and cannot be canceled. 

Orders delivered on the territory of Romania (general presentation)

Taking into account the specificity of our store and the fact that we are producer of decorations and edible images, all these products fall into the category of products made to order that cannot be returned (But more details can be found here) Plus it is also foods that enter the same category of non -returnable products.

Most of the decorations are made as soon as we receive the order precisely to provide you with the highest quality products, so this involves at least 1 extra day for drying and strengthening the decorations and the courier may need a few days for the delivery of the , depending on your locality. Thus, we recommend that you make a small calculation in the mind in which to consider placing an order a few days before you need it. The more, the better, especially if you need decorations that require more than 1 day for drying and reinforcement, especially if we do not already have them, in stock, to be able to send them to the same day or Maximum the next day.

Orders paid online that are refused by customers on reasons that do not relate to the delivery conditions (packages that are clearly damaged, possibly with verbal processes signed by the courier, parcels arrived at the recipient after more than a week since they left us. - we consider it a reasonable time to be delivered in any locality in the country although this time, in reality, is much smaller) will not be reimbursed. In addition, the legislation in force does not allow this, But more details here. 

From the moment the products leave our warehouse, you should reach 1 to 3 working days. There are certain more isolated localities where the delivery is done only once a week but those situations are exceptions.

Therefore, the whole process of placing the order, preparation and delivery should last from one to three or four working days. All, please keep in mind that during the crowded periods this interval can be increased substantially. Please contact us for more urgent situations and we will help you, where we can.

I no longer need products (for different reasons). What are the options?

If we discuss edible products, made by us, in our authorized Naty Shop laboratory, you must understand that placing an order is a firm payment promise (especially we discuss the online payment of orders). When you have placed and paid the order, the products enter a production process and we cannot compare them with the consumer, ready-made, non-food, which can be returned at any time, in almost any conditions. 

The regime of these products (edible images, decorations or sets of edible decorations from sugar or chocolate paste and other associated products) is different and most of the time, especially among edible images, we have no other option than to give them to the trash , to destroy them (especially when we talk about images with the faces of some people) and our damage is 100%. 

However, in the vast majority of situations, we can find a solution that will come to your support: the loan on the store. Basically you will receive a loan (in the form of a code) that you can use when you place a subsequent order. This loan we will try to be, most of the times, the whole value of the order that you no longer want (for various reasons). 

So, even if you have ordered a range of products that are made to order, for you, and you do not need them anymore, it does not mean that you have lost the money/products but please send us a message to the address contact@natyshop.com And we will seek to find the optimal solution for you. 

International Orders (General Presentation)

The preparation of the products and the packaging of the package is also done within a period of 0 to 1 working day. The delivery, however, will take somewhere at 7 (seven) calendar days. So, about a week. This interval is not fixed, sometimes it is delivered faster, sometimes later but this is the average delivery time in Europe.

The online payments are completed and are processed through the online pay processor. It is, practically, the largest online pay processor and the safety degree is at the highest level, the chances of running out of money and/or without products being effectively null. Any trader who accepts online payments must make clear proof of the shipment of the products to the final customer, in case he wants to challenge the transaction made on the store, a process that takes place under the careful supervision of the online payment processor.

Once the order is processed in our warehouse, you will receive a shipping message that will contain the expedition number (AWB). This message will be sent either to the e-mail address (if you have completed your order with the email address as a contact method) or on the phone number, in the form of a LINK SMS to the order and/or delivery, in case Which, at the end of the order, you have not passed the email address but only the phone number. Usually the notification on SMS comes from a short number, like 1784 or 1785 or something similar. Please notice us if you receive notifications from "normal" phone numbers or signal anything, a little strange in a SMS that claims it comes from us.

The orders are honored in the order of their arrival, regardless of value or the number of products. 

Delivery costs:

- Delivery fee, on the territory of Romania: from 20 lei, if you pay with the bank card. The payment to the courier, at the destination (refund, cash on Delivery, etc.) are no longer accepted.

- International orders have delivery prices starting from 5 EUR (it will be displayed at the end of the purchase process, depending on the country).